Cribl Authentication with Okta and Agentless Desktop SSO

I am trying to setup SSO for our Cribl environments using Okta. I have successfully completed this within our DEV environment (which does not use agentless SSO). When testing the SSO setup in Prod, the login process gets stuck at the agentless desktop SSO step and will not progress past it.

Does anyone have any ideas/recommendations as to what can be changed within Cribl, Okta, or somewhere else, that may help resolve this problem? We have not seen this issue with any other application at our enterprise except for Cribl.

Thank you,

Andrew

Andrew, any errors in the logs?

Resolved by support team, thanks @padilla